We clarify their target customer experience, we make their digital services and products, and we develop their technology platforms and capabilities.
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The strategy we’ve asked Friday to develop with us will help us to improve our use of digital to engage well with children, young people and families as well as with our staff, volunteers and supporters.
We assess the digital maturity of organisations in four key areas to help them realise their digital ambitions.
Our model arose out of patterns we identified across a series of in-depth conversations with people who bear responsibility for driving strategic change in large organisations.
Find out more about our digital maturity assessments on Medium.