Digital product strategy & service design, for marketers.

What we do: We conceive and create digital objects - useful, usable and delightful applications, services, tools, utilities, campaigns and websites that have a material business impact for our clients.

How we work: We mix planning-and-thinking with sketching-and-prototyping, and we stay as intimate as we possibly can with the intended audience. This gets us to what’s really important - why people will use and love the things we create.

HSBC

Strategy, product & service design

We have a long-standing relationship with HSBC, helping them build digital interactivity into their service offering. We initially developed a transformational vision for the role of interactivity in banking and then defined a set of products to deliver on that vision. We're prototyping, building, testing and releasing those products now and act as evangelists for interactivity within the bank, despite our "endearingly agrarian farm hands" image. Better than "some banners", right?
The Co-operative

Strategy, product & service design

We're now working with The Co-operative Funeralcare - the UK's largest and leading Funeral Director. Broadly, digital interactivity is touching all areas of our lives - including the end of life. So, our role is to define and develop a range of digital products and services for Funeralcare and its clients which takes account of this change.
Pearson

Digital innovation strategy

Pearson has a new Future Technology Group (FTG) focussed on the impact of digital technology innovation on publishing and education. They're responsible for the Pearson Developer Community. We started consulting with them in early 2011, helping to define how the FTG would interface with and be valuable to the Pearson Group operating companies while simultaneously provoking digital innovation and driving change within them.
KPMG

UX, design, iPad development

We created a quarterly magazine app for a select group of very busy, very senior clients of KPMG whose operational responsibilities had a global impact. The content was all uniquely commissioned editorial, insight and commentary on emerging global business trends, based around a different theme for each issue.
Primelocation

UX, design, iPad, HTML5

As we know, the early bird doesn't let the grass grow over their worms. So a simple, light, playful property browser was conceived, sketched, built, tested and deployed in 10 days flat, all in time for iPad launch day. Since then we've worked with the Primelocation team to develop an HTML5 mobile app for smartphones, and undertaken UX & design reviews of the main website.
This Is network

UX, design

"This Is" is a country-wide network of very local, socially driven sites across the UK, jam packed with the latest news, deals, jobs, and things to do. The product needed a re-think to improve the user experience (for simpler user journeys and increased dwell time) and to integrate a range of commercial components that would drive revenue, without being detrimental to the user experience. The outcome was a new experience structure and new designs and corresponding improvements in traffic, user engagement and revenue."
FindaProperty

UX, design, web, HTML5

In a fast moving market, FindaProperty was under pressure from competitor property services. The key to responding to this was to get as intimate as possible with the intended audience and re-craft the service entirely, with the customer at its centre. We dramatically simplified and de-cluttered the site to make it easier, quicker and more efficient for people to find the property they were looking for.
Anglian

UX, design, iPhone & Android

Across the UK, Anglian's canvassing teams talk to prospective customers daily - capturing enquiries and opportunities for processing. Until now, this has been conducted entirely on paper. We have developed a new mobile application, across Apple iPhone/iTouch and Android devices to streamline this activity, that integrates directly with Anglian's substantial infrastructure.
Teletext Holidays

UX, design, iPad

Everyone loves going on holiday and Teletext have been one of the UK's best loved providers for a long time. Following their rebrand and repositioning in 2010, we've been working on a new inspirational holiday application for iPad - updated daily with holiday offers to inspire and excite both the novice and seasoned traveller alike.
RHS

UX, design, iPhone

Helping the RHS engage with the next generation of gardeners was at the core of our extremely popular Grow Your Own app, and we brought The Chelsea Flower Show 2011 to life with our real-time Chelsea app. You can download the Grow Your Own application from iTunes.
Selfridges

Campaign planning, web, instore, outdoor

This iconic fashion retail brand launched the world’s biggest women’s shoe department (YAY!). We helped weave interactivity into the overall launch campaign, bringing together PR, stunts, print, in-store and shop windows with interactive advertising, the transactional website, and social networking. We *might* have spent all the profit on shoes though...
FutureGov

UX, design, web, service design

We partnered with social innovation incubator, FutureGov, and Lichfield District Council to develop and build a live prototype so frontline staff (social workers, police and carers) could share key information about vulnerable children and families. The intention was to improve the effectiveness of these agencies in preventing harm through the compound effect of shared information. The prototype is now being used by a pilot group of 50 frontline workers in Lichfield.