Work

Most of our client relationships are built on long term programmes of delivery, driving digital transformation from the ground up.

We’ve been working with Nuffield Health, the UK’s largest not for profit healthcare provider, for over 2 years. We're retained as their digital strategy, design and build partner, delivering a rolling programme of digitally enabled connected healthcare services.

This global commercial banking giant asked us to design and build a new digital service proposition for their corporate clients that reduces on-boarding time from six months to a matter of days while maintaining regulatory compliance.

Over the course of two years, we re-platformed and redesigned this bank’s websites in 63 markets and 11 languages allowing them to maintain what was previously a sprawling digital estate at much-reduced cost and risk.

We redesigned and rebuilt the British Red Cross donations journey, designed the multichannel target customer experience for their supporters and service users, and put together the digital transformation plan to support it.

We’re defining how members will interact with the RCSLT’s digital services; developing requirements for new customer relationship management software; prioritising a roadmap to develop and deliver new digital products; and redesigning and re-platforming their website.

For another financial services giant, we iteratively transformed the functionality of their $15 trillion a year global business banking platform for both customers and the bank staff that serve them.

We designed and developed a wealth-reporting platform used by this private bank's investment counsellors and high net worth clients, delivered via agile service design methodology and iterative user-testing across four countries.

Our target experience for case work provided Barnardo’s with a customer-centric North Star, and a long-term transformation plan for delivering silo-busting digital services.

For online bank Masthaven, we developed a digital-first design system that stretches from mobile to print, built their site on a new content management system, and developed their new online product-selection tools.

We redesigned, re-platformed and migrated this bank's digital estate, bringing new focus to their audience of finance directors at the biggest global corporations and governmental bodies.

We redesigned Vodafone’s global logged-in account service for mobile, dramatically simplifying the experience using data to predict and anticipate each individual user’s needs.
We designed and prototyped EDF's smart-meter-enabled target customer experience, powered by live consumption and billing data, to define the optimal end-user solution and ascertain future requirements for their underlying systems and processes.

We incorporated customer account and e-commerce capability into a completely redesigned website, validated it with customers, and mapped the systems and operational changes Co-operative Funeralcare would require to support it.

By creating Target Customer Experience maps for its audience of researchers, we provided Cancer Research UK with a strategic approach to understanding other audience segments across public engagement and revenue generation.